SHIPPING

How long does it take to receive my order?
Since each product is made to order, please allow 3-5 business days to produce your printed product and another 5-7 business days for shipping. Estimated total approximately two weeks. Holiday shipping expect delays. 

**Please note, orders submitted during the weekend will be considered received on Monday (and count as day zero).

How will my printed photo be shipped?
For canvas wraps, it is standard shipping via UPS Ground within the continental United States (lower 48 states). For Hawaii & Alaska customers, please send an email to hello@jenreyes.com to ask for a shipping quote and place an order.
For neoprene accessory pouches, it is standard shipping via USPS First Class within the continental United States (lower 48 states). For Hawaii & Alaska customers, please send an email to hello@jenreyes.com to ask for a shipping quote and place an order.

If you prefer a different shipping method, please contact us prior to ordering so we can adjust the shipping method. An email will be sent when items are shipped.

Do you ship internationally?
No, unfortunately we do not offer international shipping at this time. Shipping is provided within the continental United States.

I live or will be in the San Diego area, can I place an order with you locally and pick up the product?
Sure!  This way, you don't have to pay for shipping! Please send an email to hello@jenreyes.com with your contact information, photo name and size. Once we receive your request, an invoice with be email to you so that you can make payment (either paypal, cash or check). Once your printed photo is available, we will either call or email you to schedule a pickup time.

RETURNS

All sales are final.  Sorry no refunds.  We strive to deliver our customers high quality products, and we will only replace items if they are defective or damaged from shipment.  If you find any quality issue with your order, please contact us immediately within 72 hours of delivery receipt with your order number and details about the product you would like to exchange.  We will respond quickly with instructions on how to return items from your order.

Depending on where you live, the time it may take for your exchanged product to reach you, may very.